INNOVATIVE CLAIMS SOLUTIONS
How insurance claims are handled has a direct impact on how competitive your premiums can be and the loyalty of your customers.
If you want to find out how insurers can transform their insurance claims handling, then contact us.
CWMC sees the bigger picture, and we know what is possible because we know what else is available in the marketplace.
Our claims solutions are based on expert insurance industry knowledge, lots of experience and the ability to think outside the box.
Our insurance client had a major problem with its motor salvage arrangements following the collapse of its existing salvage supplier. CWMC undertook market analysis, identified, interviewed and vetted a range of appropriate new suppliers and assisted the client with a tender process. Following shortlisting of the preferred supplier, we developed with the insurance company and the supplier a completely new proposition for how a salvage contract could work to their mutual benefit.
A first in the UK, this new contract included a 'risk and reward' profit share arrangement, a dramatic reduction in administration and bureaucracy, and the opportunity to offer customers the use of high quality recycled spare parts in cases where they did not want to see their vehicles completely written off.
CWMC was brought in to investigate a serious problem with this insurance client's motor claims handling. A huge amount of money and staff time was being spent on total loss claims, and yet the insurer was still suffering a 40 percent loss of customers after such claims.
We researched, proposed and implemented a dramatic new solution to handling these motor claims - an approach that really met customer needs in a way that nobody had considered so far. Part of this solution included linking the insurer with an independent company that could supply a comprehensive web-based replacement car service, including access to finance, nationwide vehicle searches and even delivery of the car to the customer's front door.
